Responsible Gambling

Introduction

At Condor Laguna, we are committed to the well-being of our users and promote safe and responsible gaming. Our goal is to provide an entertainment experience that is fun and exciting, but never poses a risk to the safety and emotional, financial or social stability of our players.

What is Responsible Gambling?

Responsible gambling involves playing in a controlled and conscious manner, being fully aware of the time and money spent on gambling. We want to ensure that gambling is always a recreational activity, and not a way of coping with financial or emotional problems.

Tips for Responsible Gambling

Set time and money limits: Decide in advance how much time and money you can afford to spend on the game. Respect these limits and avoid spending more than you can afford.
Don't see gambling as a source of income: Gambling should be an entertainment activity and not a way to earn money.
Know the rules and odds: Familiarise yourself with the rules of the games and understand the odds. This will help you make informed decisions.
Avoid gambling when you are feeling vulnerable: If you are stressed, sad or upset, it may be best to avoid gambling at these times. Maintaining a positive mindset is essential for a responsible experience.
Take regular breaks: Taking a break allows you to keep a clear perspective and avoid impulsive decisions.

How do you know if you have a problem with gambling?

It is important to recognise whether gambling is starting to affect your life. We recommend that you reflect on the following questions:

Do you feel the need to increase the amount of money you spend on games to feel the same excitement?
Have you tried unsuccessfully to reduce or stop your gambling activity?
Do you feel you need to play to escape from problems or relieve negative emotions?
Has gambling negatively affected your personal relationships, work or studies?

If you answered ‘yes’ to any of these questions, it may be a warning sign. In this case, seek support or advice from professionals and consider using self-limitation tools.

Self-Limitation Tools

To help you manage your gambling activity, we offer self-limiting tools. You can:

Set deposit limits: Control the amount of money you deposit into your account in a given period of time.
Set time limits: You can define the maximum time you want to spend on the game.
Self-exclusion: If you need a complete break, you have the option to block your account temporarily or indefinitely.

Resources and Professional Help

If at any point you feel that gambling is becoming a problem, there are organisations that can help you regain control. Here are some resources:

Play Well: Offers help to people with gambling problems in [country].
Gamblers Anonymous: 12-step programme to help people with gambling addiction.
Responsible Gambling Foundation: Support services and treatment programmes for gambling addiction.

Company Commitment

At Condor Laguna, we take every measure to ensure a safe and fair gaming environment. If you have any concerns, please do not hesitate to contact us through our customer service team.

Contact for Support

If you have questions or need additional guidance on responsible gambling, you can contact our support team at [email/phone] and we will be happy to help.

Conclusion

Playing is an entertainment activity that should be enjoyed consciously and safely. At Condor Laguna, we encourage you to play responsibly and enjoy a positive experience.